Refund policy
Return and Refund Policy
🎨 Made-to-Order Policy
- Custom creation: Every item is printed just for you when you order.
- No buyer's remorse: We cannot offer refunds if you change your mind.
- Size choices: We do not exchange items for a different size.
- Check the charts: Please use our size charts before buying. [1, 2, 3, 4]
🛑 Damaged or Wrong Items
- Our mistake: We replace items with printing errors or damage.
- Broken goods: We send a new item if it breaks in transit.
- Wrong item shipped: We fix orders if we send the wrong item.
- No extra cost: You pay nothing extra for our mistakes. [1, 2, 3]
📸 How to Report a Problem
- Time limit: You must report issues within 14 days of delivery.
- Contact us: Email us to start a problem report.
- Send photos: You must email clear photos of the damage.
- Keep the item: Do not mail items back unless we ask. [1, 2, 3, 4, 5]
💰 How Refunds Work
- Approval: We check your photos to approve the refund.
- Money back: Approved refunds go to your original payment card.
- Processing time: Banks take 5 to 10 days to show the funds.
- Shipping costs: Original shipping fees are non-refundable